Return & Refunds

You can return any item purchased on New Road Studio Online Store within 14 days of the delivery date.

*We do not accept returns for custom-made products (MTO).

 Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

 Once your package reaches the warehouse, please allow 7 to 21 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.